Frequently Asked Questions
Everything you need to know about our premium outerwear and services.
What is the standard shipping time for orders within North America?
We offer standard shipping which typically takes 3 to 7 business days. Express shipping options are also available at checkout for faster delivery.
What is your return policy for coats and jackets?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that final sale items are not eligible for return.
How do I determine my correct size?
Each product page features a detailed size guide. We recommend measuring a coat you already own that fits well and comparing those dimensions to our size chart for the best fit.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your wool and cashmere fabrics ethically sourced?
Yes, Cardinal of Canada is committed to quality and integrity. we source our premium wool and cashmere blends from reputable mills that adhere to strict animal welfare and environmental standards.
Do you offer international shipping outside of Canada and the USA?
Currently, we ship primarily within Canada and the United States. For international inquiries, please contact our customer service team to discuss available options and shipping quotes.